Quality Assurance
The University of Tennessee participates in a special verification program called Quality Assurance. You may have received notification from the Federal Processor that you have been chosen for verification but you will not have to supply UT with any information unless you are notified by us that you are on QA.
What is Quality Assurance?
The Institutional Quality Assurance Program is a program designed by the United States Department of Education to assure accuracy in the administration of federal financial aid. The goal is to improve equity and fairness in awarding public and private dollars to needy students by finding where problems occur in the financial aid process. The program includes a systematic, detailed analysis of determination of eligibility, management practices, financial aid office policies and procedures and a collection of required supporting documents. From the results of this analysis, plans are developed to improve the financial aid system at UT. We believe students will continue to benefit from a simplified application process, reduced paperwork, significantly faster turnaround time for processing and earlier notification about awards.
How are students selected?
Students are chosen as a part of a random sample of 2009-2010 recipients of federal financial aid. Those students selected will receive a packet of information and forms to complete.
What documentation is required and by what deadline?
Each recipient selected must verify the accuracy of selected data elements reported on the 2009-2010 Free Application For Federal Student Aid (FAFSA). You and/or your parent(s) must complete and sign the forms and submit all required documentation within thirty (30) days.
Do students have a choice about participating?
Students do not have a choice; your participation is mandatory. It is required as a result of your acceptance and receipt of federal funds. Your signature on the need analysis form signifies your agreement to provide proof of application information to the Office of Financial Aid.
What happens if students do not provide the documentation requested?
A hold will be placed on all your financial aid checks, and you will be ineligible for any further federal or state financial aid. Students scheduled to graduate in December will have their records flagged.
Who can students call if they have questions about the Quality Assurance Program?
Call your QA Counselor in the Office of Financial Aid & Scholarships at (865) 974-3131 for assistance, or leave your name, student ID, phone number and a time when we can reach you.
What do students do once they have completed all the forms and obtained the required documentation?
You may submit your documents to the Office of Financial Aid & Scholarships or mail them to:
Quality Assurance Program
Office of Financial Aid & Scholarships
University of Tennessee, Knoxville
115 Student Services Building
Knoxville, TN 37996-0210
Contact Us
115 Student Services Building
Knoxville, TN 37996-0210
Telephone: (865) 974-3131
FAX: (865) 974-2175
finaid@utk.edu
HOURS:
8:00am-5:00pm (M-F)